Return / Exchange

 

Exchange and Return

A consumer has the right to exchange the product of the good quality within fourteen days, not including the day of purchase, unless a longer period is declared by the seller.

The exchange of the due quality product is taken place, if it has not been used and if it has kept marketable condition, consumer properties, sealing marks, labels, as well as the settlement document, issued to the consumer together with the sold product.

If 5G does not work in your area, this cannot be the reason for the return. All information about support 5g you can see in product discriptions. 

 

Exchange or return of Products posible:

- if you opened the phone and he has a marriage then you can return the phone with an open box. If you opened the box and everything is fine with the phone, you cannot return it.

- if it was not used;

- if its presentation is preserved;

- if consumer properties, seals, labels, films are preserved;

 

Products are not subject to return and exchange:

- headphones after printing and use.

- Original accessories for mobile phones after opening the original packaging.

- Mobile phones with signs of use removed by factory films and seals without preserving the presentation of the product or packaging.

 

Products of inadequate quality:

- Products of inadequate quality must first pass the diagnostics in the service center on time and then, based on the conclusion of the service center, a decision will be made about the possibility / possibility of returning or exchanging the product.

 

Terms and procedure for return and exchange:

- Products of good quality, subject to all conditions for return or exchange, can be returned or exchanged for similar Products within a period of 14 days to 20 days

- Products of inadequate quality must first be diagnosed in the service center within a period of 3 days to 1 month, and then, based on the conclusion of the service center, a decision will be made about the possibility / impossibility of returning or exchanging the product.

 

Terms for refund procedure:

- Funds will be returned to the buyer, within 1-5 business days after the decision on the refund.

- The courier will pick up the Products for return at the address you specify.

 

Transportation costs for return / exchange / repair / diagnostics:

- Free shipping for: return, exchange, repair and diagnostics of products with a confirmed factory defect.